The General Coordinator of the Procon-PE and author of the blog eye on code, José Rangel, confirms the increase in complaints related to questions about service charges.
Rangel noted that the organs that make up the National System of consumer protection laws (“) claimed that Anatel to be made modifications in cell phone accounts to bring greater clarity to the user. “The changes are important because the simpler and clearer account is a basic right of consumer information.”
The FCC now moves to undergo public consultation on review of regulation of mobile telephone service in the country. Among the proposed changes is the creation of mechanisms to make it easier to compare between plans offered in the market. There is the perception of the regulator that carriers need to improve the description of their accounts and standardize their products.
While the new rules will not come into force, the Agency directs that the user runs out all your doubts regarding the contracted service and require detailed explanations from your carrier. In case of doubt, the regulator recommends that triggered the call center operator. If there is no solution, the problem may be logged on the Fcc.
Anatel’s call center: 1331
People with hearing impairments: 1332
* The central works from Monday to Friday, from 8:0 to 8:0 pm. The link is free of any location in the country.
Image courtesy of AutomaticDefence