Brasilia-the first assessment of the performance of mobile network operators by the National Telecommunications Agency (Anatel) showed that the four companies analysed (Vivo, Claro, TIM and Oi) failed to meet the target set in the service of connection to the data network.
Anatel’s goal is that carriers reach about 98% success rate in internet access by mobile network. In other indicators, however, as the index of drop calls, internet connection drop by mobile network and voice network access, companies have reached the goals set out by the Agency.
The analysis started to be made after the FCC suspended sales of new lines for 11 days in July of last year, because of the poor performance of the carriers. Companies had to submit plans, which include investments in improving networking, the customer service and reducing interruptions to the service.
In a statement, the National Union of telephone companies and Cellular Mobile and personal service (SindiTelebrasil), pointed out that carriers are complying with virtually all the goals set by the regulator. According to the entity, operators have increased investments in 14% between August and November, to improve customer service and fulfill the plans submitted to Anatel.
According to the Agency, the national plan of action for the improvement of the provision of the personal Mobile Service (SMP) provides for the possibility of new trading suspensions and other sanctions on carriers.
Editing: Juliana Andrade
Image courtesy of Fora do Eixo